Refund Policy
Last updated: 25 May 2026
30-day money-back guarantee
We want you to be happy with Keyra. If you are not satisfied with your purchase, you can request a full refund within 30 days of your original payment, for any reason.
How to request a refund
Refunds are processed by our reseller and Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email address you paid with, or
- Email us at hello@keyrahome.com and we will arrange the refund with Paddle on your behalf.
Once approved, refunds are returned to the original payment method. Processing times depend on your bank or card issuer.
Cancelling your subscription
You can cancel your subscription at any time from the Billing section of your account, or via paddle.net. Cancelling stops future renewals — your access continues until the end of the current billing period.
After the 30 days
After the 30-day window, refunds for partially used billing periods are generally not provided, but we will always consider exceptional circumstances on a case-by-case basis. Reach out to us and we will do our best to find a fair solution.
Statutory rights
This policy is in addition to — and does not limit — any statutory consumer rights you have under the law of your country of residence (including, where applicable, the EU right of withdrawal). Refund mechanics are also governed by Paddle's Refund Policy.
Contact
Mattis Müller — hello@keyrahome.com